Terms And Conditions

 

Pricing and Payment Method

All prices are in Australian dollars (AUD) and include GST. We take great care to try and avoid errors in pricing and product information. If mistakes occur we reserve the right to correct them online and instore.

We accept the following methods of payment: credit card (Visa, Mastercard and Amex only), Paypal (online only) and direct deposit into our bank account or cash.

Shipping and Deliveries

We deliver to most areas within Australia. Homewares will be dispatched within 1 business day of your order being finalised.  Furniture will be dispatched within 7 business days from the date of your final payment. After dispatch, shipping time to most capital cities is usually within 3-4 business days. Dates are estimates only. The Modern Furnitures Store cannot be held responsible for any delays caused by the freight company.

If the furniture you have purchased is out of stock or you have placed a custom order, dependant on supplier, lead times are 16 – 20 weeks.  The approximate delivery date we give you is an estimate based on current manufacturing and shipping times. This should be treated as a guide only.  Please contact the store you bought your furniture from for an updated estimate. Deliveries can be delayed due to changes in shipping schedules, carrier delays and overseas suppliers changing dates. Delays do not constitute a breach of contract and The Modern Furniture Store is not liable or responsible for any disruptions incurred that are outside of our control. 

Delivery charges vary depending on your address. We will confirm your delivery fee when you buy your furniture. The charge is for easy access properties only. Additional delivery costs will apply for difficult access. Sales staff must be advised at the time of your delivery booking if access problems are anticipated. The delivery charge does not include unpacking or removal of materials or rearranging of furniture. We can offer a VIP service if you need this to be done.

Free Shipping of Armadillo and Co Rugs - Queensland Only

We offer free shipping to any location in Queensland for any Armadillo purchase of $250 or more. This free service is a commercial courier service available during business hours (Monday – Friday, 9am – 5pm). A dispatch notice will be emailed to you with an estimated day of delivery but an exact time will not be provided. If no one will be home on the day of delivery you can opt to give us authority to leave your goods in a secure place on your property. Otherwise a calling card will be left and a more appropriate time can be arranged with the courier company. For deliveries of Armadillo and Co Rugs outside of Queensland, a $50 delivery fee is applied.

Furniture Collection from our Warehouse – Brisbane Only

All furniture will be inspected and signed off before customers arrive for collection. The customer is required to inspect all furniture prior to leaving the warehouse. The Modern Furniture Store is not liable for any damage that occurs after the furniture has been collected.

Assembly

Most of our furniture is delivered in one piece. A few items such as desks and floor lamps will need assembly. The Modern Furniture Store is not liable for any damage that occurs during assembly or as a result of being assembled incorrectly.

Packaging for online sales

Please note: we will do our best to re-use packaging wherever possible.  
If your item is a gift and you want an unmarked box please indicate this when you make your online purchase.

Returns and Exchanges

Furniture

All furniture is inspected before leaving our warehouse. Customers are responsible for unpacking and inspecting all of the components of their furniture upon delivery.  If your furniture is damaged in transit or not what you ordered please note this on the delivery docket and advise our Brisbane, Bowral or Melbourne store within 24 hours.

Customers are responsible for making sure furniture will fit through doors, up stairwells and in lifts. No refunds will be given if items do not fit.

If you change your mind and return your furniture in original, unmarked condition and packaging within 7 days no refunds will be given, however we will exchange the furniture for another piece or offer you a credit note to the value of the goods only. The original delivery charges will not be refunded and the customer is required to pay for the delivery cost to get the furniture back to our warehouse and for getting the new furniture delivered using The Modern’s normal transport company. There will also be a $100 warehouse restocking fee.

Homewares – faulty

If your product is faulty please contact us within 7 days and we will exchange it, if it cannot be exchanged we will offer a full refund.

Homewares - change of mind

If your item is unsuitable we will offer an exchange or a credit note within 7 days of purchase. The item must be in perfect resellable condition and in original unmarked packaging. You must also have the original receipt.  

Lay-by

Lay-bys require a deposit of 35% of the total amount. Full payment is required within 6 months of paying the deposit. We will be in regular communication regarding payment. We will hold your furniture for you free of charge for 6 months. After 6 months a weekly storage fee of $50 applies.

At our discretion, if you wish to cancel your lay-by we will either offer you a credit note for the full amount of your deposit to be used within 12 months or we will refund the deposit less a cancellation fee of 20% of the purchase price.  

Custom Armadillo Lay-bys

A non-refundable 50% deposit is required for custom Armadillo orders.  The lead time for custom orders is 12 -14 weeks. The Modern Furniture Store is not responsible for any disruptions or delays in delivery incurred outside of our control.

Our Furniture Guarantee

We provide a two-year warranty on all furniture products which can be shown to be materially defective. The Guarantee is a structural warranty and does not extend to upholstery or foam or for normal wear and tear.

Warranty exclusions:

  • Upholstery fabric or leather coverings that are marked due to external applications of liquid or transference of body oils, perspiration or the ingredients contained in personal care products.
  • Faded upholstery fabric, leather or timber due to direct or reflected UV exposure.
  • Normal and expected settling and softening of foams and filling, such as polyester fibre and feathers.
  • Leather and timber grain variations, colour variation, wrinkling, creasing, marking and scars resulting from the natural features of the product.
  • Slight variations in the colour and finish of leather products as this may differ from batch to batch.
  • Surface scratches, dents, chips, marks or damage resulting from misuse.
  • Damage resulting from dye transference from rugs, cushions, jeans and other clothing.
  • Exposure to extreme changes in temperature and humidity which can cause both wood and finishing materials to shrink, swell, warp, split and glue seams to fail.

The warranty will only apply to products that have been used in their intended manner and do not show signs of misuse. The warranty only extends to products used for residential applications.

Colour and grain variation timber leather, marble and fabric

Our furniture is made of natural timbers (mainly solid European Oak, Ash, Birch and Elm) marble, and full grain leather. As with any natural product there may be variations and slight imperfections in grains, vein lines and colours. These characteristics are not considered defects.

There may also be slight colour variations in the fabric swatches and fabrics of our sofas due to variations in dye batches during production.

Furniture will respond to environmental conditions. Please avoid extreme variation in temperature and humidity. Avoid direct UV light, contact with heaters, liquids and sharp objects. Do not drag your furniture across the floor.

For full care instructions please see our care guide page.

Floor stock

Please be aware that if an item is sold off the shop floor or is discounted more than 15% it is sold ‘as is’. Please check all goods carefully to ensure you are happy with the condition of the item at the time of purchase as there are no refunds for items bought off the shop floor.

Gift vouchers

Gift vouchers for The Modern Furniture Store can be purchased either in store or over the phone. All gift vouchers can be mailed free of charge and used on multiple purchases in any of our stores.

Gift vouchers are valid for 12 months from the date of purchase.  It is the responsibility of the voucher holder to use the full value within the validity period as there can be no extensions given after the expiry date.

No change can be given on a voucher. Any remaining balance will be applied as a store credit.

Privacy Policy

We are committed to protecting your privacy and we will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly to process your order and second, to provide you with the best possible service. We will not pass your information onto a second party and we will give you the chance to unsubscribe from any marketing emails from us.

The type of information we will collect about you includes your name, address, phone number, email address and/or credit/debit card details. We will never collect sensitive information about you without your explicit consent and we always dispose of credit card details after your transaction has been made. The information we hold will be accurate and up to date. You can check this information by emailing us. If you find any inaccuracies with the information we hold we will delete or correct it promptly.

We may use technology to track the patterns of behavior of visitors to our website. This can include using a ‘cookie’ which will be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions or comments about privacy, please contact us.




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